NH
Nwabisa H
1 reviews | Active since Dec 2018
21 Oct 2019, 09:46
Decietful Sanlam!!
Sanlam and Sanlam sky won't pay back my money! On the 14th of May I cancelled a policy I had with them (sp***7). But on the 20th of May this company still debited and again on the 20th of June. In August I unfortunately lost my grandmother which I also had a policy (sp***3) for with this decietful company. I claimed on the 7th of August but they still debited on the 20th of August. I wrote a letter on the 8th of September and attached my payslips claiming the money that has been unfairly taking from me against my will. They them rep**** on the 09th of September confirming receipt of my claim. They then paid out R793.00 instead of R1079.00. I called their call centre and to this day my money hasn't been fully paid.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
21 Oct 2019, 10:37Good day Nwabisa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's reply21 Oct 2019, 10:37
Official
Good day Nwabisa
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
21 Oct 2019, 15:18Good day Nwabisa We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Best regards,
Sanlam's reply21 Oct 2019, 15:18
Official
Good day Nwabisa We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Best regards,
NH
Nwabisa H's updateReviewer Update
21 Oct 2019, 15:20A very rude lady by the name of Linda just called me. She says I will not be getting any refund as the policy was cancelled as of 1/06/19 but the cancellation letter that was sent to me clearly states on paragraph 2 "Should any premiums be received on this premium, subsequent to the date of your instruction, it will be refunded to me". This company has are rude! I want the money that is ment to be refunded to me. I'm even considering cancelling all the policies I currently have with this company! I feel disrespected and degraded.
NH
Nwabisa H's update21 Oct 2019, 15:20
Reviewer Update
A very rude lady by the name of Linda just called me. She says I will not be getting any refund as the policy was cancelled as of 1/06/19 but the cancellation letter that was sent to me clearly states on paragraph 2 "Should any premiums be received on this premium, subsequent to the date of your instruction, it will be refunded to me". This company has are rude! I want the money that is ment to be refunded to me. I'm even considering cancelling all the policies I currently have with this company! I feel disrespected and degraded.
NH
Nwabisa H's updateReviewer Update
21 Oct 2019, 15:25"Closing the case on Hello Peter" just because someone has contacted me yet my issue hasn't been resolved speaks volumes about the type of service you render to your clients!!!
NH
Nwabisa H's update21 Oct 2019, 15:25
Reviewer Update
"Closing the case on Hello Peter" just because someone has contacted me yet my issue hasn't been resolved speaks volumes about the type of service you render to your clients!!!
Sanlam's replyOfficial
21 Oct 2019, 16:02Nwabisa
Should you have any further enquiries you can direct it to the consultant. I will request them to contact you again and provide you with direct contact detail.
Regards
Client Relations
Should you have any further enquiries you can direct it to the consultant. I will request them to contact you again and provide you with direct contact detail.
Regards
Client Relations
Best regards,
Sanlam's reply21 Oct 2019, 16:02
Official
Nwabisa
Should you have any further enquiries you can direct it to the consultant. I will request them to contact you again and provide you with direct contact detail.
Regards
Client Relations
Should you have any further enquiries you can direct it to the consultant. I will request them to contact you again and provide you with direct contact detail.
Regards
Client Relations
Best regards,