SD
Sibongile D

1 reviews | Active since May 2016

31 Mar 2024, 01:10

Deceived by Sanlam.

Hello Peter. I have about 5 policies with Sanlam one of them being Investment plan. When i took out this plan the broker did not tell me of one withdrawal and other withdrawal after 5 years. 3 and half year later i now decide i no longer can afford to continue with the plan due to financial constraints. I then opt for paid up as later adviced by another broker within Sanlam. Long story short, i cant have my money because im told of some regulation and that i can only have the money after 5 years, the whole reason i cancelled is to have my money in the plan back, i even said even if they penalize me its fine as long as i can have some parts of the money back. They wont even give me the contract were it states i cant have this money back where i signed. I dont want anything else but my money.

0
Replies (6)
Sanlam
Sanlam's reply02 Apr 2024, 07:31
Official
Good morning Sibongile

We are sorry to learn of your experience and will be sending you a Private reply.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply02 Apr 2024, 07:32
Official
Hello Sibongile

Please provide us with your ID number and policy number.

On receipt of this information, we will escalate the matter for assistance.  

Kindly note that we will use the information you provide only to assist you with this matter.  

Regards
Sanlam Client Care

Best regards,

SD
Sibongile D's update02 Apr 2024, 17:58
Reviewer Update
ID ***
Policy no: DS***2
And i opted for this policy to be paid up, after your broker adviced me to because i wanted my money back. And i even said even if im penalized its fine. Im really struggling financially and its so unfair to have whatever amount heldup with you while im barely surviving. And the Protection of Investment Act gives provision to people like me. 
SD
Sibongile D's update02 Apr 2024, 17:59
Reviewer Update
Thanking you in advance.
Sibongile Davis
Sanlam
Sanlam's reply03 Apr 2024, 07:08
Official
Thank you for the information provided, Sibongile.

We have escalated the matter for assistance.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply03 Apr 2024, 13:21
Official
Good afternoon Sibongile

We have received feedback that Sanlam Sky has sent you an email.

Regards
Sanlam Client Care

Best regards,