ZP
Ziyanda P
1 reviews | Active since Feb 2014
29 Jul 2024, 08:08
Debiting my account although I have no policy with them
Again, Safrican debited my account! Again after last time it took them 2 weeks to refund me! I urgently want a refund and you to stop debiting my account.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
29 Jul 2024, 10:00Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply29 Jul 2024, 10:00
Official
Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
ZP
Ziyanda P's updateReviewer Update
30 Jul 2024, 10:44I have not even had an acknowledgment or apology for the inconvenience that Safrican continues to cause me. I assume this was allocated to Zinhle Mtshali who has not even addressed me but copied me on internal processes. You are very unprofessional and do not care about doing the right thing. You are obligated to Treat Customers Fairly and you are not in line with the governed ACT !
ZP
Ziyanda P's update30 Jul 2024, 10:44
Reviewer Update
I have not even had an acknowledgment or apology for the inconvenience that Safrican continues to cause me. I assume this was allocated to Zinhle Mtshali who has not even addressed me but copied me on internal processes. You are very unprofessional and do not care about doing the right thing. You are obligated to Treat Customers Fairly and you are not in line with the governed ACT !