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Thobekile M

1 reviews | Active since Jan 2014

26 Aug 2025, 06:08

**** - Debiting my account after numerous cancellations

I have had bad experience with Sanlam

I had two funeral policies which I cancelled in June and they asked me to send relevant documents which I did

Sanlam is still debiting my account even after cancellation

Sanlam please refund my money with emmediate effect

You owe me 3 months of debiting my account

I am not happy at all and I need my money as soon as possible

0
Replies (5)
Sanlam
Sanlam's reply26 Aug 2025, 07:00
Official
Good morning Thobekile

We apologise for your poor service experience and have arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care
TM
Thobekile M's update26 Aug 2025, 07:51
Reviewer Update
Thank you hope this gets resolved as soon as possible
Sanlam
Sanlam's reply26 Aug 2025, 11:18
Official
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance.

 Regards
Sanlam Client Care 
TM
Thobekile M's update26 Aug 2025, 11:47
Reviewer Update
Feedback has been provided claiming I was called to send a form and copy of ID. Firstly I never received a call but I received an email requesting for these documents which I sent on the 30 July

So they are telling they never seen those forms?

I have again sent everything to them
Sanlam
Sanlam's reply26 Aug 2025, 11:52
Official
Thank you for confirming.

Regards
Sanlam Client Care