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Izelle M

1 reviews | Active since Jan 2018

27 Sept 2021, 13:47

DEBITING A CLIENT FOR A POLICY THAT APPARENTLY DOES NOT EXIST???

I have been trying to obtain information on an Anchor Life policy for months without any success. According to the Internet Sanlam has taken over ALL Anchor Life policies but the idiots at Sanlam keep on informing me that my query has been resolved instead of assisting me. How can any company debit a client`s bank account for a policy , form a company that apparently does not exist anymore? I DEMAND ASSISTANCE

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Replies (2)
Sanlam
Sanlam's reply27 Sept 2021, 14:37
Official
 Good day, Izelle We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.  Regards Client Relations 
Sanlam
Sanlam's reply29 Sept 2021, 13:36
Official
Dear Izelle 

We were informed that one of our consultants contacted you and you confirmed that you were already assisted. 

Please let me know if you require any further assistance. 

Kind regards
Sanlam Client Relations