Debit Orders.

<p>Good Day</p> <p> </p> <p>Kindly escalate this to the Customer Experience Management Team</p> <p> </p> <p>Sanlam Gap : ********** </p> <p>Sanlam Reality : ********** 021</p> <p> </p> <p>Sanlam Gap: ********** </p> <p>I app**** for this product during the month of May 2016</p> <p>After an endless battle between Sanlam and Fedhealth we managed to get the GAP cover dated 01/06/2016.</p> <p>As soon as the consultant advised me I instructed her to load the debit order for the 25th of each month as this is the only dates a huge insurance giant like Sanlam can run debits.</p> <p>Today is the 28/06/2016 no debit order debited my nominated account.</p> <p>What happens if the policy goes in arrears?</p> <p> </p> <p>Sanlam Reality : ********** 021</p> <p>The Reality programme was obtained much easier in comparison to the GAP cover.</p> <p>The first debit order ran on the 01/06/2016.</p> <p>Later I called Sanlam to change the debit order to the 20th of each month.</p> <p>We received Tracker # ********** and spoke to Trevor Muller.</p> <p>This is still not done and today is the 28/06/2016.</p> <p>What happens if the programme goes in arrears?</p> <p> </p> <p>Whenever we require some sort of service / product / amendment Sanlam seems to fail us.<br />All the phone calls , e-mails makes me wonder are we doing business with the right company.<br />The inconvenience caused , time lost , call cost must be compensated to us.<br />Based on my past experiences we require senior management to intervene and get this sorted out.<br />We have no choice but to log a formal complaint as Sanlam must be the worse insurance company one can ever deal with.<br /> </p> <p>Kindly investigate and resolve this urgently</p> <p> </p>