Debit order *****

I need explanation why was my account debited on the wrong day which resulted in the bank charging me. I need a refund. Isn't there a trace alert on your debit orders. Why didn't I get a message atleast to advise me that you are going to collect.? Couldn't you wait for the next business day like how it was explained in my contract?

Called your customer service was on hold for almost an hour and got cut off.

I'm not happy with your service at all. It's so old school that companies will debit a client's account without a notification of an early debit order.. Or atleast have a trace alert.

Pay me my bank charge, it's a lot of money for your negligence. How do you debit 2 days before my pay day? That's not what we agreed on