AN
Anneke N

1 reviews | Active since Oct 2011

03 May 2017, 08:26

Debit order still going through after settlement

<p>I settled my loan account with Sanlam on the 21st April. After numerous requests received my settlement letter. On the 27th Of April my account gets debited with the monthly instalment. I requested a refund and did not get any feedback since</p>

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Replies (2)
Sanlam
Sanlam's reply03 May 2017, 10:00
Official

Good day

We acknowledge receipt of your complaint and will forward it to Direct Axis for urgent handling.

Kind Regards

Client Relations

Sanlam
Sanlam's reply04 May 2017, 15:56
Official

Good day

We have been informed that a representative made contact with you.They confirmed that the refund was processed and it will be available in your bank account within the next 4-5 days.

Regards

Client Relations