DEBIT ORDER NOT LEVIED

Item: Sanlam
Rating: 1
Author: MARINDA C

On 2025/02/14, Alicia Trichardt confirmed that an amount of R325.07 will be charged for policy ***X7. This amount has not been charged to my bank account, and I am nervous that my benefits of this policy will be cancelled. Trying to resolve any matter with Sanlam's call center, is just impossible. Can a Sanlam first line manager please contact me (preferably on email) to have this matter resolved as a matter of urgency.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

26 Mar 2025, 10:36

Good day MARINDA
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply26 Mar 2025, 10:36

Official

Good day MARINDA
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Best regards,

Sanlam's replyOfficial

26 Mar 2025, 13:44

This is to confirm that you have been contacted via email.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply26 Mar 2025, 13:44

Official

This is to confirm that you have been contacted via email.

Regards
Sanlam Client Care

Best regards,

MARINDA C's updateReviewer Update

26 Mar 2025, 13:52

Thank you Robyn Jacobz for assisting. This matter is now resolved

MARINDA C's update26 Mar 2025, 13:52

Reviewer Update

Thank you Robyn Jacobz for assisting. This matter is now resolved

Sanlam's replyOfficial

26 Mar 2025, 13:56

Thank you very much for taking the time to provide us with feedback. We will ensure the necessary recognition is passed on to the relevant consultant.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply26 Mar 2025, 13:56

Official

Thank you very much for taking the time to provide us with feedback. We will ensure the necessary recognition is passed on to the relevant consultant.

Regards
Sanlam Client Care

Best regards,