Debit Order Deduction after Cancellation

<p>We app**** for the funeral cover. They never deducted from my account as per the arrangements. We cancelled the policy eventually. This was done telephonically. For 4 x months now they are still deducting this off my account. Every time I must go into the bank to reverse this. Then the bank charges me bank charges for doing the reversal. I've received a sms with a number to phone. Tried phoning. A voice recording telling me to choose an option, but the call never gets answered. I am a pensioner and have very little money to waist. This is a huge problem in my life. I have sent a e-mail to there "complaints" department, but no one gets back to me, and now I must reverse yet another debit order. This is ridiculous and unnecessary in my life. </p> <p> </p>