1 reviews | Active since Dec 2014
Debit order date change without my concent
I have selected the last day of the month to be debited my monthly premium. To my surprise I was debited on the 26th of January. I received no warning and not even a single apology when I called. I was just instructed to reverse the payment as if its a normal thing to do. I will never recommend anyone to have a policy with Assupol Life.
Good Day Refilwe,
Thank you for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused. We will investigate the matter and provide further feedback by direct e-mail.
Proudly Serving.
Assupol Complaints Team
Good Day Refilwe,
Thank you for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused. We will investigate the matter and provide further feedback by direct e-mail.
Proudly Serving.
Assupol Complaints Team
Dear R Mosese,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear R Mosese,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team