Debit order AND form of communication

Indie is supposed to debit me R208.18, they took R454 07. Its not much, but it's not what we agreed on and it's my money. And it's not like I have a missed payment. They do this without even explaining anything, the nerve. Sanlam indie doesn't even have its own number, so you basically can't reach them unless you send an email or use the hello button on the website. I sent an email on a Friday morning, it's Tuesday and I still haven't heard anything. Utter incompetence I tell you. Think twice before you take out any policy with them. They most frustrating thing is not being able to reach them. And good luck if you think SANLAM will help