Debit order

<p>I personally went to the branch in festival mall to advise that my account should be debited on the last day on the month. this was in April. Then in May they debited me on the 20th which i questioned however didnt mind since i had the funds for the debit were available. I raised it via the call centre cant remember who i spoke to. </p> <p>Now in June again i have been debited my account doesnt have money meaning now ill have to pay for the unpaid fee because of the *********** staff you have at the branches and contact centre. </p> <p>Kindly rectify that and refund my account with the unpaid fees that i have been charged due to your companies incompetence.</p> <p> </p>