AT
Amos T
1 reviews | Active since Jan 2021
01 Jun 2021, 10:16
Debit order
I have requested a change in banking details for assupol on my new bank account and got confirmation that the details were updated but today I have only find out that they tried to debit on my previous account and it has bounced, now is have to pay penalty fees for a bouncing debit order on my bank account and as it stands it assupol will not take responsibility for the bank charges they have caused me and they might even say I am not covered for this month as they have debited me the old account
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Replies (3)
Sanlam's replyOfficial
02 Jun 2021, 09:53Dear Amos. thank you for letting us know about this. My apology for any inconvenience. We will urgently look into this matter and provide further feedback to you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply02 Jun 2021, 09:53
Official
Dear Amos. thank you for letting us know about this. My apology for any inconvenience. We will urgently look into this matter and provide further feedback to you by direct e-mail. Regards, Assupol Complaints Manager
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Amos T's updateReviewer Update
04 Jun 2021, 07:57No one has contacted me so far and this means that I am still not covered for this month
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Amos T's update04 Jun 2021, 07:57
Reviewer Update
No one has contacted me so far and this means that I am still not covered for this month
Sanlam's replyOfficial
04 Jun 2021, 08:18Good day, I will follow up and reply shortly to your direct email
Sanlam's reply04 Jun 2021, 08:18
Official
Good day, I will follow up and reply shortly to your direct email