1 reviews | Active since Sept 2021
Debi Check complaint!
I took out 2 funeral covers with sanlam sky. on initiation I told the representative that I want a normal debit order and not debi check. after a month they sent a debi check notification via banking app and I didn't accept it. it expired after 3 days. the following month they deducted via debi check and I couldn't reverse the transactions. I sent an email and was told to write a letter and attach my ID of which I did, THEN they send a reversal form and I quoted BOTH the funeral cover policies AND attached my bank statement, THEY ONLY REFUNDED 1 POLICY. I have been emailing them to return the other one to no success. sanlam I want my money!!! after all the efforts of letters and scanning then this.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Best regards,
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Best regards,
We sincerely apologise for the service experience received. Due to the protection of your personal information. Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries. Kind regards,Sanlam Client Relations
Best regards,
We sincerely apologise for the service experience received. Due to the protection of your personal information. Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries. Kind regards,Sanlam Client Relations
Best regards,