DM
Desma M

1 reviews | Active since Aug 2019

08 Aug 2019, 12:01

Death cover benefit

Good day I took a funeral policy with Sanlam in 01 Nov 2003,the stop order of 285.00 has been debiting on my pay slip since then, recently I received an email from Sanlam says they have cancelled my premiums growth benefit that means should I pass on or my mother who is also covered on this policy we will receive the amount of 6998.00 because my premium policy has never increased yearly, I find this very unfair because I have paid over ten years and it wasn't my fault for the increase not to take place.so I decide to cancel the policy because I m not happy with the pay out I will receive should anything happen.my request to you guys is to help me get the my premiums I have been paying all these years. on the total amount I could receive I feel they should take out the amount of 6998.00 since they say I can only get this amount. Should I have know that they are not reliable I could have taken funeral cover with other companies.

I really need your help

Regards Desma Maphumulo

0
Replies (2)
Sanlam
Sanlam's reply08 Aug 2019, 12:53
Official
Good day Desma We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.

Regards
Client Relations
Sanlam
Sanlam's reply08 Aug 2019, 15:49
Official
Good day Desma

We were informed that you case was delegated to a dedicated consultant who will make contact with you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
 
Regards
Client Relations