Death claims queries are not taken seriously by Sanlam

Item: Sanlam
Rating: 1
Author: Zandile N

Our parents pass away with hopes and faith in Sanlam but we are struggling I sent an email last week Monday with a request and even now no response. There don't assist with Death claims over WhatsApp because of media. You call in there tell you to send an email. Send an email no response.

What more does one need to do

Helpful (0)

Replies (5)

Sanlam's replyOfficial

20 Jan 2025, 15:07

Good day Zandile

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Sanlam's reply20 Jan 2025, 15:07

Official

Good day Zandile

We are sorry to hear of your poor client service experience. Please respond to our private message.

Regards
Sanlam Client Care

Zandile N's updateReviewer Update

20 Jan 2025, 15:17

*** N Nyama my reference is***0 wf_***9 and member no

Zandile N's update20 Jan 2025, 15:17

Reviewer Update

*** N Nyama my reference is***0 wf_***9 and member no

Zandile N's updateReviewer Update

20 Jan 2025, 15:18

Member no ***0

Zandile N's update20 Jan 2025, 15:18

Reviewer Update

Member no ***0

Sanlam's replyOfficial

20 Jan 2025, 15:24

Thank you for the information. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply20 Jan 2025, 15:24

Official

Thank you for the information. We have referred your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's replyOfficial

21 Jan 2025, 15:44

Good day Zandile

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care

Sanlam's reply21 Jan 2025, 15:44

Official

Good day Zandile

This is to confirm that you have been contacted and is being assisted.

Regards
Sanlam Client Care