Death claims is a nightmare at sanlam sky

Getting anything done at sanlam sky when the paying member is gone is a nightmare. Their lack of customer care service is out of this world, I would even rate the Zero if there was such because the dont deserve a single star. We have been struggling getting payout for my Dads retirement annuity and been told to send documents which we have sent and have been filed. The process started in March and matter has been "escalated" I don't know how many times and stil has not been finalized. As a result I canceled my policy with them because I can't have such unreliable people keeping my money and give my beneficiaries a hard time when they have pay out, no family member of mine or close friends will take any policy with them and those who already have will be canceling them soon. I am really disgusted by their level of incompetence.