Death claim .....with no communication

My father in-law passed on the 29 of July 2023 I claimed on the 7 of August. We buried him on the 11 of August 2023. Still to date I do not know what the problem is. At first I was told that the beneficiary should not use a business account. We gave a bank statement for a savings account. I went to the branch and was told to wait 24hrs......nothing happened. We were then told, in a phone call, that the beneficiary could not claim. I the premium holder should claimed and they sent the death claim form and told me they need that ,a copy of my ID and a 3 month bank statement. I sent all that on the 21 of August 2023. 24th August 2023 I called and was told that my message has been forwarded to the agent that is dealing will my claim. Yah neh lack of communication and within 24hrs yoh......I am disappointed ....yuh!