LW
Lesley-Ann Woodworth
1 reviews | Active since Feb 2019
11 Feb 2019, 09:12
Death claim we cannot pick up the policy
I submitted a death claim on Friday Called this morning to follow up Reply was we received the claim the system did not pick up the policy But when I phoned on Friday they picked it up I submitted all documents required what is the problem now wee have a funeral to pay for
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
11 Feb 2019, 10:04Dear Lesley- Ann
We acknowledge receipt of your complaint. This is unfortunate to hear. We will arrange for this matter to be investigated.
Kind regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear. We will arrange for this matter to be investigated.
Kind regards,
Client Relations
Sanlam's reply11 Feb 2019, 10:04
Official
Dear Lesley- Ann
We acknowledge receipt of your complaint. This is unfortunate to hear. We will arrange for this matter to be investigated.
Kind regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear. We will arrange for this matter to be investigated.
Kind regards,
Client Relations
Sanlam's replyOfficial
11 Feb 2019, 12:04Dear Lesley-Ann
We have been informed that Mrs. Blomerus made contact with you. The claim was received and registered.
regards,
Client Relations
We have been informed that Mrs. Blomerus made contact with you. The claim was received and registered.
regards,
Client Relations
Sanlam's reply11 Feb 2019, 12:04
Official
Dear Lesley-Ann
We have been informed that Mrs. Blomerus made contact with you. The claim was received and registered.
regards,
Client Relations
We have been informed that Mrs. Blomerus made contact with you. The claim was received and registered.
regards,
Client Relations
LW
Lesley-Ann Woodworth's updateReviewer Update
11 Feb 2019, 12:05Thank you why does it take 10 working days
LW
Lesley-Ann Woodworth's update11 Feb 2019, 12:05
Reviewer Update
Thank you why does it take 10 working days
Sanlam's replyOfficial
11 Feb 2019, 12:23Good day
We will ask Mrs Blomerus to contact you and to explain.
Regards
Client Relations
We will ask Mrs Blomerus to contact you and to explain.
Regards
Client Relations
Sanlam's reply11 Feb 2019, 12:23
Official
Good day
We will ask Mrs Blomerus to contact you and to explain.
Regards
Client Relations
We will ask Mrs Blomerus to contact you and to explain.
Regards
Client Relations
LW
Lesley-Ann Woodworth's updateReviewer Update
11 Feb 2019, 12:26Thank you
LW
Lesley-Ann Woodworth's update11 Feb 2019, 12:26
Reviewer Update
Thank you
LW
Lesley-Ann Woodworth's updateReviewer Update
18 Feb 2019, 15:23After sending medical report on the 13-02-19 no reply from Salman I have to constantly follow up today I followed up AGAIN and am being told it now takes 15 days after the medical report has been received I keep being told this is not a funeral policy 10 working days now it is 15 what is the problem really
LW
Lesley-Ann Woodworth's update18 Feb 2019, 15:23
Reviewer Update
After sending medical report on the 13-02-19 no reply from Salman I have to constantly follow up today I followed up AGAIN and am being told it now takes 15 days after the medical report has been received I keep being told this is not a funeral policy 10 working days now it is 15 what is the problem really
Sanlam's replyOfficial
18 Feb 2019, 15:40Dear Lesley
We take note of your comment and will refer it to our Death Claims Department to respond to.
Regards,
Client Relations
We take note of your comment and will refer it to our Death Claims Department to respond to.
Regards,
Client Relations
Sanlam's reply18 Feb 2019, 15:40
Official
Dear Lesley
We take note of your comment and will refer it to our Death Claims Department to respond to.
Regards,
Client Relations
We take note of your comment and will refer it to our Death Claims Department to respond to.
Regards,
Client Relations
LW
Lesley-Ann Woodworth's updateReviewer Update
19 Feb 2019, 11:19I am told it takes sanlam 25 days to register and make a decision on a claim
LW
Lesley-Ann Woodworth's update19 Feb 2019, 11:19
Reviewer Update
I am told it takes sanlam 25 days to register and make a decision on a claim
LW
Lesley-Ann Woodworth's updateReviewer Update
19 Feb 2019, 11:20A month month what more do you want
LW
Lesley-Ann Woodworth's update19 Feb 2019, 11:20
Reviewer Update
A month month what more do you want
Sanlam's replyOfficial
19 Feb 2019, 12:13 Dear Lesley
We take note of your comment.
Regards,
Client Relations
We take note of your comment.
Regards,
Client Relations
Sanlam's reply19 Feb 2019, 12:13
Official
Dear Lesley
We take note of your comment.
Regards,
Client Relations
We take note of your comment.
Regards,
Client Relations
Sanlam's replyOfficial
20 Feb 2019, 11:27Dear Lesley
We have been informed that Mrs Blomerus responded to you via e-mail. You are welcome to contact her directly.
Kind Regards,
Client relations
We have been informed that Mrs Blomerus responded to you via e-mail. You are welcome to contact her directly.
Kind Regards,
Client relations
Sanlam's reply20 Feb 2019, 11:27
Official
Dear Lesley
We have been informed that Mrs Blomerus responded to you via e-mail. You are welcome to contact her directly.
Kind Regards,
Client relations
We have been informed that Mrs Blomerus responded to you via e-mail. You are welcome to contact her directly.
Kind Regards,
Client relations