Death Claim Not Paid

Dear Sanlam Please advise on the delay to pay on my late husband’s life cover policy? Hollard has already paid-out on the life insurance. As requested by Sanlam Claims, a medical certificate was provided by our family doctor. Furthermore, I have an email dated, 23/05/24 stating, “Kindly note that the above plan ois ready to be admitted.” However, I have since been informed that further reports are being requested from the hospital at which my late husband was admitted. To lose a loved one, more so, a spouse is earth-shattering; I am now widowed, with two children and I need to plan our financial future. I did not expect Sanlam to be dragging their feet to pay-out on my late husband’s life insurance. I had always trusted the Sanlam brand, but now I must admit that this experience is a poor reflection and create much uncer*****y of this large institution. Regards