Death Claim No response

My wife passed away on 04/11/2016 and ever since I have been having issues with Sanlam`s Claims department .. I submitted all relevant documentation and every time has to follow up as the client .. Their service is pathetic ... <br> They have no compassion, and lack integrity ..... I am so fed up that I don`t even wanna call to inquire about my claim, i am sick to my stomach and they make me want to vomit .... I am a single parent with 4 kids and is trying to make ends meet ...... <br>