Hellopeter
Share Your Experience
SM
Sapholwethu M

1 reviews | Active since Aug 2021

14 Sept 2021, 11:55

Death claim

I am truly disappointed at Sanlam, such a big promising company, yet totally failing to deliver. I app**** for my fathers death claim from 2019... Things didn't go as quickly as I had anticipated of which I understood because of some restrictions, but imagine from 2019 till 2021!! So recently I app**** again they told me to fill the application Form I did and submitted it. 19 June I received an sms stating my claim 337750 is in progress. July I went there, they told me there are some stuff short, of which I did and submitted them. Now I've been waiting after no response, 26 August I sent an email complaining... They didn't respond even to this day, when I call them the caller doesn't get through, instead your airtime is consumed by being on hold for several hours, they hardly pick up the call!!...

0
Replies (7)
Sanlam
Sanlam's reply14 Sept 2021, 12:02
Official
Dear Sapholwethu 

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations 
SM
Sapholwethu M's update14 Sept 2021, 12:18
Reviewer Update
Hopefully!
Sanlam
Sanlam's reply14 Sept 2021, 12:28
Official
Dear Sapholwethu

One of our consultants will be in touch with you. 

Regards
Sanlam Client Relations
SM
Sapholwethu M's update14 Sept 2021, 12:58
Reviewer Update
I received a call from one of your consultants, She said they'll review it and come back to me after... I'll be waiting.
Thank you
Sanlam
Sanlam's reply14 Sept 2021, 13:34
Official
Dear Sapholwethu

Thank you for your post. She will provide you with further feedback. 

Regards
Sanlam Client Relations
SM
Sapholwethu M's update07 Oct 2021, 01:15
Reviewer Update
This platform was really helpful and I am grateful, I was assisted and received the money...
Estate late T .M Plan(s) SUAF ***X2 As a dependant in this estate R *** will be paid into your bank account ********* on 2021-09-24.For enquiries visit http://services.sanlam.co.za/deathclaims/public/forms or call ***.*Terms on www.sanlam.co.za a
Thank You
Sanlam
Sanlam's reply07 Oct 2021, 16:29
Official
Dear Sapholwethu

We are glad to hear that your matter was taken care of. Thank you for informing us as well. We will pass on your feedback to the consultants. 

We hope you have a great day further. 
Sanlam Client Relations