MK
Mamello K
1 reviews | Active since Jul 2014
21 Aug 2024, 14:03
Death claim delay
Assupol's claims department is dismal with communication and providing feedback. The claims manager Phumla called me on Monday 19 August 2024, to commit that the claim will be paid on Tuesday. Its Wednesday still no payment and we don't know what is happening.
What is worse is that this policy matured more than 10 years ago and we were traced to claim, however now that we have claimed, payment is a stumbling block.
The best that the call center agents can do is send an email to the claims department and the claims department are not bothered.
Your service is truly disappointing.
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Sanlam's replyOfficial
21 Aug 2024, 14:11Good day Mamello, we have received your review and direct complaint to us. We have requested our claims management team to urgently advise when the claim will be finalised. We will respond to your direct e-mail as soon as we receive their feedback. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager
Sanlam's reply21 Aug 2024, 14:11
Official
Good day Mamello, we have received your review and direct complaint to us. We have requested our claims management team to urgently advise when the claim will be finalised. We will respond to your direct e-mail as soon as we receive their feedback. Our sincerest apology for any frustration caused. Regards, Assupol Complaints Manager