JM
Jerry M

1 reviews | Active since Apr 2013

13 May 2022, 08:34

Death claim.

I took a cover with Assupol 5 years ago and submitted my death claim on Tuesday up to date I not received anything but they say their claim pays up within 48 ours which has passed now. I have submitted required documents which include the date of the funeral which is tomorrow, how Am I supposed to prepare for tomorrow without no money, the money that I paid for 5 years is even more than the death claim.

0
Replies (3)
Sanlam
Sanlam's reply13 May 2022, 08:56
Official
Good day Jerry, we have received your review and will urgently look into this. Our further feedback will be to your direct e-mail address. Our sincerest apology for any inconvenience caused. Regards, Assupol Complaints Manager
JM
Jerry M's update13 May 2022, 12:24
Reviewer Update
It's 12pm now and I my claim hasn't been resolved. Assupol doesn't respect our deceased families. How am I supposed to bury with out money, what time will I get a *** to slaughter.You can reall disappoint
Sanlam
Sanlam's reply13 May 2022, 12:48
Official
Good day Jerry, I have informed our claims manager of the urgency. Feedback will follow shortly.