NK
Nsovo K

1 reviews | Active since Jul 2018

23 Mar 2022, 11:40

Death claim

Sanlam has a very poor service, i submitted a death claim for my late husband in April last year and still no concrete feedback as to what is happening on the claim.

The long phone calls that I keep making on a daily basis and end up speaking to no one, the airtime? When I finally get hold of a consultant they keep promising that the specialist will give me a call and never calls.

I really am hoping that all the members get to know that in the event of their death, their loved ones will be mistreated while mourning.

0
Replies (4)
Sanlam
Sanlam's reply23 Mar 2022, 11:58
Official
 Dear Nsovo

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Regards
Sanlam Client Relations 
Sanlam
Sanlam's reply23 Mar 2022, 12:24
Official
Dear Nsovo

Please provide your spouse's ID or policy number in the private field. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply23 Mar 2022, 15:16
Official
Dear Nsovo

Thank you for the details. Our Pensions team is looking into it. 

Regards 
Client Relations
Sanlam
Sanlam's reply23 Mar 2022, 15:16
Official
Dear Nsovo

Thank you for the details. Our Pensions team is looking into it. 

Regards 
Client Relations