BS
BHEKO S
1 reviews | Active since Jul 2020
27 Jan 2024, 22:39
Death Claim Complaint
I have visited the Client care branch in Durban on two occasions between the 11th of Jan 2024 and 23rd of Jan 2024.
I have submitted in person all relevant document for a death claim and no communication has been received. I find it hard to understand why is this the case. I am also winding up thr estate and Sanlam is delaying the process in terms of not processing the claim.
This is extremely frustrating ans South Africa's long standing insurers treats its customers poorly. My mother has passed away I don't want to see the claim.now being rejected due to unpaid premiums since her bank accounts are not frozen as well.
Can I be contacted urgently to resolve this matter!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
29 Jan 2024, 08:21Good day Bheko
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply29 Jan 2024, 08:21
Official
Good day Bheko
We are sorry to hear of your poor client service experience during this difficult time. Please respond to our private message.
Regards
Sanlam Client Care
Sanlam Client Care
BS
BHEKO S's updateReviewer Update
29 Jan 2024, 11:10Mrs GM Shange ***
My email is ***. I am the executor on this estate and all document were submitted including letter of executorship.
Ps I was assisted by Thulani Mhlongo at DBN branch who said everything was sent through!
Please advise
My email is ***. I am the executor on this estate and all document were submitted including letter of executorship.
Ps I was assisted by Thulani Mhlongo at DBN branch who said everything was sent through!
Please advise
BS
BHEKO S's update29 Jan 2024, 11:10
Reviewer Update
Mrs GM Shange ***
My email is ***. I am the executor on this estate and all document were submitted including letter of executorship.
Ps I was assisted by Thulani Mhlongo at DBN branch who said everything was sent through!
Please advise
My email is ***. I am the executor on this estate and all document were submitted including letter of executorship.
Ps I was assisted by Thulani Mhlongo at DBN branch who said everything was sent through!
Please advise
Sanlam's replyOfficial
29 Jan 2024, 11:13Thank you for the information. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2024, 11:13
Official
Thank you for the information. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
BS
BHEKO S's updateReviewer Update
29 Jan 2024, 11:42Good day,
Please elaborate what escalation entails. Will I be getting feedback? Funeral claim takes 48 hour according to Thulani Mhlongo and should I expect payment?
Please clarify.
Please elaborate what escalation entails. Will I be getting feedback? Funeral claim takes 48 hour according to Thulani Mhlongo and should I expect payment?
Please clarify.
BS
BHEKO S's update29 Jan 2024, 11:42
Reviewer Update
Good day,
Please elaborate what escalation entails. Will I be getting feedback? Funeral claim takes 48 hour according to Thulani Mhlongo and should I expect payment?
Please clarify.
Please elaborate what escalation entails. Will I be getting feedback? Funeral claim takes 48 hour according to Thulani Mhlongo and should I expect payment?
Please clarify.
Sanlam's replyOfficial
29 Jan 2024, 11:54We have referred your complaint to Sanlam Life. Feedback will be provided to you by the consultants.
Regards
Sanlam Client Care
Sanlam's reply29 Jan 2024, 11:54
Official
We have referred your complaint to Sanlam Life. Feedback will be provided to you by the consultants.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Jan 2024, 12:45This is to confirm that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply29 Jan 2024, 12:45
Official
This is to confirm that you have been contacted and feedback was provided to you.
Regards
Sanlam Client Care
Sanlam Client Care