Death claim

I made a claim on the 3rd of August I have not received payment nor feedback on my claim. It is difficult to get through the customer care line and once you do the operator is unable to assist,the response that I got from the operator was that he will escalate the matter to claims department and they will call me back and he can see the status is approved it only needs to be processed. Till todate it's not proccesed. This is disgusting that we can still get service like this from these companies. I wouldn’t recommend it to anyone all I need is my money Assupol.