Death Claim

We submitted a death claim in early March. Towards the end of June we received payout information that stated the funds would be in our accounts by 30 June. On the 3rd of July I followed up with one of your consultants who said the funds had only been authorized for payment on that day and I should the expect the funds this week latest Tuesday( 6 July), today is Thursday, no funds in our respective accounts and no communication from your company! This is quite disappointing and frustrating