Death claim

Last year me and my husband took out a sanlam investment we both pay R250 per month then my husband was killed and died on the 21st december i produced all my documents to the death claims department to ne reimbursed it is not much but still its my money up until today it was not paid in my husbands account im waiting for this money so that i can close his account very pathetic when it comes to debit orders they quick to take your money from you😢