Death claim

Hallo I was having policies for years then sanlam advisor came and said because I'm paying a lot from different companies he can make one policy and reduce payment and I agree but my policies were still deducting from my persal number he said to me he's going to make a replacement to all my policies no waiting period but on the other side the policies continue deducting from persal then I went to cancel my policies after two months is when all my policies were cancelled now this month my aunt passed on and I send the claim it was rejected I went to pay a month premium bcz when I phone him he ask if I pay September premium and this replacement started on the 11th of August so can u please 🙏 help me