Death claim

worst customer experience of my life. I've had bad services before but this is by far the worst. I processed a death claim the week before on a Friday according to their SLA the claim should be paid in 48 hours and I am still waiting so I can not proceed to make funeral arrangements because they not doing their jobs. I hope for their sake they don't experience what I have when they loose a loved one. If you are insured with Safrican I suggest you move your business else where. I know I am I cannot go through this again. Even the rating of the 1 star is to much!!