1 reviews | Active since May 2013
Death claim
<p>I emailed death claim forms and supporting documents last week.I called on friday the 9th they said they received them.have been trying to contact assupol isis from yyesterday without luck.they have a bad call centre system its press 3 without it going thru.it is very frustrating since the is no communication what so ever.don't even know how far is the claim since the burial is this Saturday.in future look into your call centre and communication methods that are effective</p> <p>Ref ********** 353087</p>
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9572. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Manager
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
Your complaint reference number is 9572. Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Manager
Good day,
We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team
Good day,
We appreciate hearing from our customers as their comments are vital for us to continue improving our service.
We confirm that the claim has been paid, as confirmed by our e-mail correspondence.
We trust that this matter has been resolved to your satisfaction, however should you require any further clarity in this regard, please feel free to contact us again.
Proudly serving.
Assupol Complaints Team