Death claim

Item: Sanlam
Rating: 1
Author: Helen M

I app**** for a family funeral cover 2011 now my husband passed on and I called Sanlam Icover bit they couldn't even help me or tell me whats needed to claim for funeral funds. My daughter suggested if I googled what's needed for death claim and we fortunately got their email and the documents required, I decided to send all the documents but no response even now. Its a pity how these policy people will bore and nag you about paying every month end but they can't even help when it comes to payouts. Please hellopeter help us get our money.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

10 Dec 2021, 14:33

Dear Helen

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply10 Dec 2021, 14:33

Official

Dear Helen

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

20 Dec 2021, 14:46

Dear Helen

We were informed that our consultant contacted you to discuss the matter further. Please provide the necessary information to the consultant's e-mail address for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply20 Dec 2021, 14:46

Official