Dead silence from Sanlam to transfer funds

Item: Sanlam
Rating: 1
Author: Tamara B

I’ve been having a terrible experience with Sanlam Life. Things go to automated mailbox and nobody gets back to you. Someone from the retirement annuity department needs to sign for the ROT send by Ddiscovery for my claim. It was sent to Sanlam 07 and 12 March 2025 but they have not received the signed ROT back.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

17 Mar 2025, 19:52

Good day Tamara

We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.

Regards
Sanlam Client Care

Sanlam's reply17 Mar 2025, 19:52

Official

Good day Tamara

We apologise for your service experience and have requested the Client Care Centre department to look into the matter and contact you.

Regards
Sanlam Client Care

Tamara B's updateReviewer Update

17 Mar 2025, 21:01

You administration is very poor and you need to respond to your clients! What’s the point of your mailbox to submit forms if none of you respond?

Tamara B's update17 Mar 2025, 21:01

Reviewer Update

You administration is very poor and you need to respond to your clients! What’s the point of your mailbox to submit forms if none of you respond?

Sanlam's replyOfficial

18 Mar 2025, 14:11

Good afternoon Tamara

We have received feedback that the Client Care Centre has been in touch with you and that the matter is receiving attention.

Regards
Sanlam Client Care

Sanlam's reply18 Mar 2025, 14:11

Official

Good afternoon Tamara

We have received feedback that the Client Care Centre has been in touch with you and that the matter is receiving attention.

Regards
Sanlam Client Care