JC
Justine C
1 reviews | Active since Feb 2021
10 Feb 2021, 09:21
**************** !!
I am at my wits end with Sanlam Sky ! Having no choice but to cancel my policies in June last year, 2020, I am still being debited every month. I fail to understand that I need to prove to Sanlam that they are taking my money every month when I no longer have policies with them.
Worst customer service ever!
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
10 Feb 2021, 09:24Dear Justine
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply10 Feb 2021, 09:24
Official
Dear Justine
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
JC
Justine C's updateReviewer Update
11 Feb 2021, 10:59After my review yesterday I received a call from a lady at Sanlam who said she would sms me her email address so that I could send the communication from June last year to her. Feeling quite hopeful I waited for her sms ready to finally get this sorted out.
I am still waiting..........
I am still waiting..........
JC
Justine C's update11 Feb 2021, 10:59
Reviewer Update
After my review yesterday I received a call from a lady at Sanlam who said she would sms me her email address so that I could send the communication from June last year to her. Feeling quite hopeful I waited for her sms ready to finally get this sorted out.
I am still waiting..........
I am still waiting..........
Sanlam's replyOfficial
11 Feb 2021, 11:17Dear Justin
Please accept our apologies for the poor service received. We will follow-up with the relevant department.
Kind regards
Sanlam Client Relations
Please accept our apologies for the poor service received. We will follow-up with the relevant department.
Kind regards
Sanlam Client Relations
Sanlam's reply11 Feb 2021, 11:17
Official
Dear Justin
Please accept our apologies for the poor service received. We will follow-up with the relevant department.
Kind regards
Sanlam Client Relations
Please accept our apologies for the poor service received. We will follow-up with the relevant department.
Kind regards
Sanlam Client Relations
JC
Justine C's updateReviewer Update
03 Mar 2021, 15:34Issue Resolved.
Many thanks to Linda who took the time to investigate and assisted in finally resolving this issue.
Thank You
Many thanks to Linda who took the time to investigate and assisted in finally resolving this issue.
Thank You
JC
Justine C's update03 Mar 2021, 15:34
Reviewer Update
Issue Resolved.
Many thanks to Linda who took the time to investigate and assisted in finally resolving this issue.
Thank You
Many thanks to Linda who took the time to investigate and assisted in finally resolving this issue.
Thank You
Sanlam's replyOfficial
03 Mar 2021, 15:54Dear Justine
We are glad to hear that your matter was resolved. We will pass on your feedback to Linda.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved. We will pass on your feedback to Linda.
Kind regards,
Sanlam Client Relations
Sanlam's reply03 Mar 2021, 15:54
Official
Dear Justine
We are glad to hear that your matter was resolved. We will pass on your feedback to Linda.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved. We will pass on your feedback to Linda.
Kind regards,
Sanlam Client Relations