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And the wait still continues.... not a phone call as yet!!! I rest my case!!

This is the same service I got from the call centre. No one attends to complaints. I think its time to get legal involved!!! I need my money bac**** This is shocking!!!

Yes I spoke to a lady tp say that the matter is on going and that before i get my money back they have to sort out their issues with planet fitness.... as for the calls she said was made... i told her that i not received any calls and if she had called no messages where left to say she had called. I answer my phone at any time, unless in a meeting.

I was supposed to get feedback yesterday again. Unfortunately still waiting.

So it's going towards month 2 now and still waiting for my money which I now need. No feed back since my last post here. If Sanlam and planet fitness are having issues they should sort it out between themselves and pay me money back. Why must I be inconvenienced?

I did speak to Joy from Sanlam Reality and yes they are only correcting one of the 3 incorrect months. October and November I was charged R150 each for myself and my husband more than what I was supposed to pay....for 2 months. So I still need the rest of my money for these 2 months. This was my initial complaint with them. I even provided them my bank statements and planet fitness attendance to prove that I was charged incorrectly. Yet it is still taking them 2 months? Yes I cancelled the gym membership because of the same problem of being charged too much.

2 weeks since my last comment and I have still had no joy in seeing my money back from Sanlam Reality for October and November. What more has to be done?