NM
Nomathamsanqa M
1 reviews | Active since Aug 2015
17 Jun 2021, 18:49
Day light *******
I have taken a policy for my grandmother in 2016, debit order was going off monthly I noticed the last debit order was on the 1 April 2021, tried calling with no answer, sent an email and they advised that policy has lapsed due to non payment and that is not true because funds are available on the account.
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Sanlam's replyOfficial
29 Jun 2021, 08:29Good morning Mavis, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query was resolved, and the outcome was communicated to you in writing on the 24th of June 2021. Should you have any further queries, kindly email us at ***. Kind Regards, Safrican Team
Sanlam's reply29 Jun 2021, 08:29
Official
Good morning Mavis, Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We believe your query was resolved, and the outcome was communicated to you in writing on the 24th of June 2021. Should you have any further queries, kindly email us at ***. Kind Regards, Safrican Team