TM
Tiisetso M

1 reviews | Active since Aug 2024

08 Aug 2024, 14:21

👎

Hello am not happy with the service sanlam is give me and l have been write emails to them and am not getting any joy ...and now the ceremony of the child is on this coming weekend and the funds was suppose to have been deposit on Tuesday 6/08/2024 until now nothing..l even write other email again today no respond no telephone call and the child is ask me if wil able to get the funds to get him the things that require..for the child..this is getting tiring honestly that when we do things that are require for us to get funds we do them on time and wait for 7 to 14 days and it has passed that period and yet nothing..it so frustrating and we can even prepare..we and up write Here to get help and if is possible can in future reguest to senior manager that will attend our reguest and needs please we can't carry on like this holding people lives and plans back and yet someone' sit in front of laptop am writing this with heavy heart...my name is Tiisetso Mokubung ...cell no ***.. Email address ***

0
Replies (6)
Sanlam
Sanlam's reply08 Aug 2024, 14:30
Official
Good afternoon Tiisetso 

We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care

Best regards,

TM
Tiisetso M's update08 Aug 2024, 15:05
Reviewer Update
Still waiting for their call, till now I haven't heard from them.
Sanlam
Sanlam's reply08 Aug 2024, 15:21
Official
Hello Tiisetso 

Sanlam Trust will be in touch with you once they have looked into the matter.

Regards
Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply08 Aug 2024, 16:16
Official
Hello Tiisetso

We have received feedback that Sanlam Trust has been in touch with you.

Regards
Sanlam Client Care

Best regards,

TM
Tiisetso M's update08 Aug 2024, 16:23
Reviewer Update
Thank you there did call and give me the feedback...sanlam agent by the name of Anathi help me a lot...l like to thank him and hellopeter for they help
Sanlam
Sanlam's reply08 Aug 2024, 16:27
Official
Hello Tiisetso

Thank you so much for the feedback.

We are happy to hear that you have been assisted.

Regards
Sanlam Client Care

Best regards,