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AB
Alvira B

1 reviews | Active since Oct 2015

31 Jan 2023, 08:47

Customer service pathetic

I literally have to call them daily to follow up, no call backs after leaving several messages. Customer service is just poor, yet we leave our money in their hands to handle for one day when we should die. Our loved ones will have a struggle with them very disappointed in the service they render and being their client for almost 23 years.

0
Replies (6)
Sanlam
Sanlam's reply31 Jan 2023, 11:38
Official
Good day Alvira

We are sorry to hear of the negative service experience.  Your complaint has been escalated to the relevant team.

Regards
Sanlam Client Care
AB
Alvira B's update31 Jan 2023, 11:44
Reviewer Update
Thanks for the prompt response. Will await feedback from them now.
Sanlam
Sanlam's reply01 Feb 2023, 16:08
Official
Good day Alvira

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
AB
Alvira B's update06 Feb 2023, 07:50
Reviewer Update
Good day,
Please note that no one has contacted me, I last spoke to a consultant who said feedback will be given on the 3rd of Feb 2023. I am still awaiting feedback.
Sanlam
Sanlam's reply06 Feb 2023, 10:58
Official
Good day Alvira

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Feb 2023, 16:15
Official
Good afternoon Alvira

We have received feedback that your complaint has been acknowledged and that you are being assisted.

Regards
Sanlam Client Care