TM
Thandeka. Mazibuko
1 reviews | Active since Dec 2019
09 Sept 2020, 15:22
Customer Service matters!
I have had a funeral cover with Assupol for over 3 years and in that time, they have never responded to any email sent to their listed customer service email ***. They don't take customer service to heart and I can't deal with that.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
09 Sept 2020, 15:25Dear Thandeka, our sincerest apology for any inconvenience caused. We will urgently look into thhis and provide further feedback by direct e-mail. Please note that you can also view your policy info on our client portal as shown on our website. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply09 Sept 2020, 15:25
Official
Dear Thandeka, our sincerest apology for any inconvenience caused. We will urgently look into thhis and provide further feedback by direct e-mail. Please note that you can also view your policy info on our client portal as shown on our website. Regards, Assupol Complaints Manager
Best regards,
TM
Thandeka. Mazibuko's updateReviewer Update
09 Sept 2020, 15:46I am registered and I make use of the portal. The emails were to get information I needed over and above that.
I've received feedback from Bernice Sade in your complaints department and wow, you guys don't a dam hey... As a human being, I can understand anything except bad service especially when I'm actually paying.
I've received feedback from Bernice Sade in your complaints department and wow, you guys don't a dam hey... As a human being, I can understand anything except bad service especially when I'm actually paying.
TM
Thandeka. Mazibuko's update09 Sept 2020, 15:46
Reviewer Update
I am registered and I make use of the portal. The emails were to get information I needed over and above that.
I've received feedback from Bernice Sade in your complaints department and wow, you guys don't a dam hey... As a human being, I can understand anything except bad service especially when I'm actually paying.
I've received feedback from Bernice Sade in your complaints department and wow, you guys don't a dam hey... As a human being, I can understand anything except bad service especially when I'm actually paying.
Sanlam's replyOfficial
09 Sept 2020, 16:07Dear Thandeka, I note your concerns and also the direct e-mail response received, requesting to be contacted. I will communicate with you by direct e-mail to arrange a time for the call. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply09 Sept 2020, 16:07
Official
Dear Thandeka, I note your concerns and also the direct e-mail response received, requesting to be contacted. I will communicate with you by direct e-mail to arrange a time for the call. Regards, Assupol Complaints Manager
Best regards,