Hellopeter
Share Your Experience
AS
Aleksandra S

1 reviews | Active since Sept 2015

15 Oct 2018, 12:52

Customer "service"

I guess this is the only way not to get an automated response. I've send my Sanlam reality application 5 days ago. Nothing happened and I decided that if no one attends to potential customer query what will happen to benefits & claims? of an existing customer. So I wrote to the same email to withdraw my application. Despite my membership was activated anyway (in a next 10 minutes)

If that's the case I wish human to contact me and explain how to connect the two: Planet fitness & Sanlam reality

Applicable from this month because in your email it states that:

The Reality number is *********x, effective 01.10.2018. The membership card will be posted to the member shorty to their address on file.

If that doesn't happen I do not authorise this membership and any deductions made on my account.

0
Replies (7)
Sanlam
Sanlam's reply15 Oct 2018, 13:58
Official
Dear Aleksandra

Thank you for bringing this matter to our attention.  Please accept our sincere apologies for the inconvenience caused. We  will refer  this matter to our Reality Department to make contact with you. 

Kind Regards, 
Client Relations

Best regards,

Sanlam
Sanlam's reply16 Oct 2018, 15:34
Official

Dear Aleksandra

We have been informed that a representative from our Reality department made contact with you .

She confirmed that your request to cancel your membership was finalised.

Regards

Client Relations

Best regards,

AS
Aleksandra S's update16 Oct 2018, 15:37
Reviewer Update
Good day, Confirmation cancelling the debit order is still pending. Regards Aleksandra
Sanlam
Sanlam's reply16 Oct 2018, 16:33
Official
Dear Aleksandra

We acknowledge receipt of your complaint and will refer it to the relevant department for investigation.

Regards

Client Relations


Best regards,

AS
Aleksandra S's update22 Oct 2018, 08:37
Reviewer Update
Why am I getting calls from Sanlam to inform me about my benefits when my membership was cancelled last week? Still no confirmation of cancellation of debit order ...
Sanlam
Sanlam's reply22 Oct 2018, 09:21
Official
Dear Aleksandra 

Thank you for bringing this to our attention. Please accept our sincere apology for the inconvenience caused. We will refer this to our Reality department to investigate.

Kind Regards,
Client relations

Best regards,

Sanlam
Sanlam's reply23 Oct 2018, 08:33
Official

Dear Aleksandra

We have been informed that a consultant made contact with you yesterday and provided you with feedback.

Regards,

Client Relations

Best regards,