JJ
Justin J
1 reviews | Active since Sept 2019
04 May 2026, 14:19
Custom Service - No response
Terrible customer service. Whatsapp Agent can't help or find me. Sent an email 12 days ago, no response, besides the auto-reply. Waited on hold today for 45 minutes for someone to answer the phone. Spent hours on hold in the last week, no one answers.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
04 May 2026, 14:20Good day Justin We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply04 May 2026, 14:20
Official
Good day Justin We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
JJ
Justin J's updateReviewer Update
08 May 2026, 07:05Just an update here. The week is almost over and besides acknowledging my email ticket with an auto-reply. Nothing has happened, no one has contacted me and i'm still waiting ons first contact regarding my issue.
JJ
Justin J's update08 May 2026, 07:05
Reviewer Update
Just an update here. The week is almost over and besides acknowledging my email ticket with an auto-reply. Nothing has happened, no one has contacted me and i'm still waiting ons first contact regarding my issue.
Sanlam's replyOfficial
08 May 2026, 07:31Hello Justin
We apologise for the fact that you have not yet been assisted and have followed up on the matter with Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for the fact that you have not yet been assisted and have followed up on the matter with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply08 May 2026, 07:31
Official
Hello Justin
We apologise for the fact that you have not yet been assisted and have followed up on the matter with Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for the fact that you have not yet been assisted and have followed up on the matter with Sanlam Corporate.
Regards
Sanlam Client Care