Cumulus Plan Payout / Bad Service

Hi there,<br> <br> In April 2012 I got a Cumulus Investment plan. Toward the beginning of April 2015 I put in request to cancel my Cumulus plan in order to be payed out. I sent a hand written letter to Sanlam for the cancellation. Then Sanlam rep**** and told me the process would take 3 weeks. The letter contained the bank account info to which the plan should be paid into.<br> <br> I waited for a month and received NO contact from Sanlam. I went to the head office in Cape Town CBD. The staff told me that I had supp**** the wrong tax number. Thanks for telling me before hand! I returned with the correct Tax number and staff told me it would take another week to process and for me to receive my Cumulus Plan Payout.<br> <br> I phoned last Friday, 15th of May, to find out what was happening. The person on the call asked me to confirm my ID Number, the Policy Number and Bank Details. Which I did. They said payment would take place on Monday (18 May). I returned to the Head Office in Cape Town today, a staff member told me that payment will have later this week.<br> <br> I certainly wish there was clarity in communication between Sanlam and their clients. Can I get a SPECIFIC date for when I will be payed?