Crestfallen with Assupol

Crestfallen with Assupol

On Monday 3rd i laid claim for my Marternal Aunt.My mother passed away 2018 so i took her responsibility. We are burying her Sunday .Was promised 24hours only today I received a call from Forensic Audit for Assupol questioning my relations i felt like a ******** never heard such illicit behavour,we respect death in my culture.They requested my uncles No which i gave them and did there same to them.I have not recieved my payout what i know is i will never recommend Assupol have cancelled my other policy for my brother inlaw with them.Never heard such ludicrous .The one who called me i told him where to get off.Im a Xhosa extended family is extended we take care of each other .Why would i be like a ******** in my own home.My maternal surname was questioned.I dont ever want to have anything to do with Assupol.Cruel people who thrive in someones pain.They dont ask such when you take a policy. Why do you allow use to take policy for extended family when payout comes you breed stories of family history?