MM
Mandy M

1 reviews | Active since Dec 2019

15 May 2024, 08:10

Credit card payments.

Account wasn't debited with the balance as promised. Emailed for bank details with no response. Called the number on the payment demand SMS only to be told they don't deal with Sanlam credit cards. Sanlam should not send payment demands and threats to hand over account. They just need to provide the client with payment methods.

0
Replies (2)
Sanlam
Sanlam's reply15 May 2024, 08:39
Official
Good day Mandy

We are sorry to learn pf your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply15 May 2024, 15:37
Official
Good afternoon Mandy

We have received feedback that you have been assisted.

Regards
Sanlam Client Care