MK
Mkhonzeni K
1 reviews | Active since Jan 2020
15 Jan 2020, 20:19
*******ion
I am paying for my father's Sanlam policy (policy no. RBDW***) and he found out in November 2019 that he qualified for cash back for his policy more than 5 years ago, now when he claims that cash back, Sanlam says, that cash back was paid in 2014 which he never claimed, never received
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Replies (2)
Sanlam's replyOfficial
15 Jan 2020, 20:25Dear Mkhonzeni
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply15 Jan 2020, 20:25
Official
Dear Mkhonzeni
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
23 Jan 2020, 15:43Good day, Mkhonzeni
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
Sanlam's reply23 Jan 2020, 15:43
Official
Good day, Mkhonzeni
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Client Relations