HP
Heinrich P
1 reviews | Active since Oct 2018
22 Nov 2021, 10:19
Correspondence Challenging
Sanlam is deliberately making it very difficult to reply to emails or actually speak to a person/broker. Received correspondence twice via their channels regarding queries I had regarding my policy. Impossible to actually reply or engage with you as it is sent from your no reply accounts. Investing is supposed to be a two-way street and should be personal. Surely we can do better?
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
22 Nov 2021, 10:38Dear Heinrich
Please accept our apology for the poor service received. We will escalated your complaint to the responsible team for further investigation. One of our consultants will be in touch with you.
Kind regards
Sanlam Client Relations
Please accept our apology for the poor service received. We will escalated your complaint to the responsible team for further investigation. One of our consultants will be in touch with you.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply22 Nov 2021, 10:38
Official
Dear Heinrich
Please accept our apology for the poor service received. We will escalated your complaint to the responsible team for further investigation. One of our consultants will be in touch with you.
Kind regards
Sanlam Client Relations
Please accept our apology for the poor service received. We will escalated your complaint to the responsible team for further investigation. One of our consultants will be in touch with you.
Kind regards
Sanlam Client Relations
Best regards,
HP
Heinrich P's updateReviewer Update
22 Nov 2021, 12:37Thank you for your prompt assistance. Faizel @ Sanlam assisted me and assured me that future correspondence will be rectified. I am happy with the way you dealt with my query and appreciate your professionalism.
HP
Heinrich P's update22 Nov 2021, 12:37
Reviewer Update
Thank you for your prompt assistance. Faizel @ Sanlam assisted me and assured me that future correspondence will be rectified. I am happy with the way you dealt with my query and appreciate your professionalism.
Sanlam's replyOfficial
22 Nov 2021, 13:23Dear Heinrich
We are glad to that your matter was taken care of efficiently. And our apologies again for the initial service received.
We trust you will have a great day further.
Kind regards
Sanlam Client Relations
We are glad to that your matter was taken care of efficiently. And our apologies again for the initial service received.
We trust you will have a great day further.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply22 Nov 2021, 13:23
Official
Dear Heinrich
We are glad to that your matter was taken care of efficiently. And our apologies again for the initial service received.
We trust you will have a great day further.
Kind regards
Sanlam Client Relations
We are glad to that your matter was taken care of efficiently. And our apologies again for the initial service received.
We trust you will have a great day further.
Kind regards
Sanlam Client Relations
Best regards,