rH
rayleen H
1 reviews | Active since Oct 2017
09 Jun 2020, 12:39
correction of payment
good day
I phoned on the 26.05.2020 regarding payments I made on the wrong, I been trying to call the call centre but the operator says all call centre agents are busy we will answer as soon as there is one available, but I been holding on forever, i mean i cant phone everyday and hold on forever, i have even sent a mail but no reponse regarding my enquiry. i understand everyone is working from home but it can't take so long for the phones to be answered. i just want to find out was the correction made on my account.
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Sanlam's replyOfficial
09 Jun 2020, 12:57Good Day Rayleen, thank you for informing us and apology for the difficulty experienced. We will arranged for you to be contacted and assisted as soon as possible. Our further communication will follow by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply09 Jun 2020, 12:57
Official
Good Day Rayleen, thank you for informing us and apology for the difficulty experienced. We will arranged for you to be contacted and assisted as soon as possible. Our further communication will follow by direct e-mail. Regards, Assupol Complaints Manager