GS
Gavin S
1 reviews | Active since Mar 2015
20 Mar 2025, 14:57
CONTRACT NUMBER: SAN***
anlam Gap Cover CONTRACT NUMBER: SAN***
We have a Sanlam Gap cover (my wife is the contract holder, and I am premium) payer.
On the 10th of March, we submitted a claim to Kaelo and Sanlam, and well, it is 10 days later, and so far, we are still waiting to be informed what is happening.
We keep being told to send our claim to this email: ***, which we did and got this reference number ***0. We keep being told documents are outstanding but no one has rep**** to our emails, and the number provided does not exist: *** The service by Kaelo, Sanlam and Centriq has been utterly horrible.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
20 Mar 2025, 15:03Good day Gavin
We are sorry to hear about your poor service experience and have arranged for assistance with this matter.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience and have arranged for assistance with this matter.
Regards
Sanlam Client Care
Sanlam's reply20 Mar 2025, 15:03
Official
Good day Gavin
We are sorry to hear about your poor service experience and have arranged for assistance with this matter.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience and have arranged for assistance with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Mar 2025, 16:58Hello Gavin
We have received feedback that Sanlam Gap cover is struggling to get hold of you telephonically. The claim has been captured, and you will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gap cover is struggling to get hold of you telephonically. The claim has been captured, and you will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply20 Mar 2025, 16:58
Official
Hello Gavin
We have received feedback that Sanlam Gap cover is struggling to get hold of you telephonically. The claim has been captured, and you will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gap cover is struggling to get hold of you telephonically. The claim has been captured, and you will be assisting you further.
Regards
Sanlam Client Care
GS
Gavin S's updateReviewer Update
23 Mar 2025, 21:11Hi
I never got any calls from you. I did get an email from *** . I rep**** by sending them an email with the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
And it is been three weeks now and I am still not even sure what your proper contact information is. This is a really bad service.
I never got any calls from you. I did get an email from *** . I rep**** by sending them an email with the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
- Customers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.
And it is been three weeks now and I am still not even sure what your proper contact information is. This is a really bad service.
GS
Gavin S's update23 Mar 2025, 21:11
Reviewer Update
Hi
I never got any calls from you. I did get an email from *** . I rep**** by sending them an email with the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
And it is been three weeks now and I am still not even sure what your proper contact information is. This is a really bad service.
I never got any calls from you. I did get an email from *** . I rep**** by sending them an email with the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
- Customers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.
And it is been three weeks now and I am still not even sure what your proper contact information is. This is a really bad service.
Sanlam's replyOfficial
24 Mar 2025, 07:44Hi Gavin
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action
Regards
Sanlam Client Care
Sanlam's reply24 Mar 2025, 07:44
Official
Hi Gavin
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Mar 2025, 09:20This is to confirm that you have been called and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply24 Mar 2025, 09:20
Official
This is to confirm that you have been called and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
GS
Gavin S's updateReviewer Update
03 Apr 2025, 06:45Today it's the 3rd of April and the matter still not resolved. Seems you guys don
GS
Gavin S's update03 Apr 2025, 06:45
Reviewer Update
Today it's the 3rd of April and the matter still not resolved. Seems you guys don
Sanlam's replyOfficial
03 Apr 2025, 07:49Hello Gavin
We have followed up with the Gapcover department for assistance.
Regards
Sanlam Client Care
We have followed up with the Gapcover department for assistance.
Regards
Sanlam Client Care
Sanlam's reply03 Apr 2025, 07:49
Official
Hello Gavin
We have followed up with the Gapcover department for assistance.
Regards
Sanlam Client Care
We have followed up with the Gapcover department for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
03 Apr 2025, 11:58Hello again, Gavin
We have received feedback that Sanlam Gapcover has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply03 Apr 2025, 11:58
Official
Hello again, Gavin
We have received feedback that Sanlam Gapcover has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you. They will be assisting you further.
Regards
Sanlam Client Care